Metro Re-opening Plan

We have exciting news, Metro locations will be open starting on June 15, 2020!

We want to start off by thanking you for your support during this time of uncertainty. Despite the significant challenges, our community has come together to adjust to this “new normal” and has progressed forward into this uncharted territory.

Metro is included in Phase 2 for re-opening, and all of our locations are now open. There are new guidelines that are enforced to ensure that our members and staff are safe and healthy; this is our number one priority. 

We have done our best to proactively address any questions you may have about utilizing Metro spaces. Please read closely. If you have any remaining questions, please reach out to Metro support at



  1. Metro HQ – Rochester (350 East Ave)
  2. Finger Lakes HQ – Geneva (Port 100) 
  3. Made on State- Rochester
  4. High Falls Business Center- Rochester
  5. Metro Park – Brighton
  6. Gravel Road- Webster

Physical Distancing

Are people required to wear face masks?
  1. Any time people are less than 6 ft. apart from one another, face coverings must be worn.
  2. Employees, members, and visitors should wear face coverings in common areas including elevators, lobbies, and when traveling around the office.
Are people required to still socially distance from one another?
  1. A distance of at least 6 ft. must be maintained amongst all individuals at all times, unless the safety of the core activity requires a shorter distance.
How many people can be in the elevator at once?
  1. One person at a time. There will be signs outside the elevators to remind people of this.
Can people still use the kitchen space?
  1. One person will be allowed in the kitchen area at a time.
  2. We ask that people thoroughly wipe down each surface and appliance that they touched. 
  3. No reusable dishes, cups, or utensils previously used will be allowed. 
  4. We ask that people bring their own supplies, and all personal supplies must be removed from the kitchen as people leave the area.
  5. We also ask that people wear masks while in the kitchen area.
How many occupants can be in the facility?
  1. In Phase II, Metro will limit the total number of occupants at any given time to no more than 50% of the maximum occupancy for a particular area as set by the certificate of occupancy unless social distancing can be maintained.
Can people still conduct meetings in the conference room?
  1. Metro suggests limiting in-person gatherings as much as possible and using tele-or video-conferencing whenever possible. Essential in-person gatherings (e.g. meetings) should be held in open, well-ventilated spaces with appropriate social distancing among participants.
  2. Only 6 people are allowed to be in the upstairs training room at Metro HQ- Rochester (350 East Ave) at once.
  3. Rules to follow while using this space will be posted on the conference tables.
  4. People should thoroughly wipe down each surface that they touched.
Can shared desk spaces be utilized?
  1. Shared workstations (e.g. “hot-desks”) must be cleaned and disinfected between users. Limit the use of shared workstations (e.g. “hot-desks”), when feasible.

Protective Equipment 

Is Metro required to provide guests with masks?
  1. No, but Metro is required to provide workers with an acceptable face covering at no cost to the employees/contractors and have an adequate supply of coverings in case of need for replacement.
What is considered an acceptable mask?
  1. Acceptable face coverings include but are not limited to cloth (e.g. homemade sewn, quick cut, bandana), surgical masks, and face shields.
When are Metro employees required to wear masks?
  1. Employees and visitors are advised to wear face coverings in common areas including elevators, lobbies, and when traveling around the office.
  2. Any time people are less than 6 ft. apart from one another, face coverings must be worn.
Can people still share supplies?
  1. Limit the sharing of objects, such as tools, laptops, notebooks, telephones, touchscreens, and writing utensils, as well as the touching of shared surfaces; or, require workers to wear gloves when in contact with shared objects or frequently touched surfaces; or, require workers to perform hand hygiene before and after contact.

Hygiene & Cleanliness

What requirements are there?
  1. Metro is to adhere to hygiene, cleaning, and disinfection requirements from the Centers for Disease Control and Prevention (CDC) and Department of Health (DOH) and maintain cleaning logs onsite that document date, time, and scope of cleaning.
Does Metro have to provide hygiene and cleaning products?
  1. Metro must provide and maintain hand hygiene stations in the office, including handwashing with soap, running warm water, and disposable paper towels, lined garbage can, as well as an alcohol-based hand sanitizer containing 60% or more alcohol for areas where handwashing is not feasible.
  2. Metro advises and encourages people to use cleaning/disinfection supplies before and after the use of shared and frequently touched surfaces, followed by hand hygiene.
How frequently will Metro be cleaning?
  1. Metro ensures that equipment is regularly cleaned and disinfected using registered disinfectants, including at least as often as employees and contractors change workstations.
  2. Rigorous cleaning and disinfection will occur at least after each shift, daily, or more frequently as needed.
  3. Metro will regularly clean and disinfect the location or facility and conduct more frequent cleaning and disinfection for high-risk areas used by many individuals (e.g. restrooms) and for frequently touched surfaces.
  4. Metro will provide cleaning and disinfection of exposed areas in the event that an individual is confirmed to have COVID-19, with such cleaning and disinfection to include, at a minimum, all heavy transit areas and high-touch surfaces (e.g. elevators, lobbies, building entrances, badge scanners, restrooms handrails, door handles). 
Restroom cleaning and protocols
  1. All of Metro’s restrooms will undergo more frequent sanitation. 
  2. Signs will be posted in the restrooms as a friendly reminder for people to wash their hands for at least 20 seconds with soap and water. 
What types of cleaning products will Metro use?
  1. Cleaning and disinfecting of the office location, shared surfaces, and other areas, as well as equipment, will be performed using the Department of Environmental Conservation (DEC) products identified by the Environmental Protection Agency (EPA) as effective against COVID-19.
Can people bring in food?
  1. Metro strongly advises that guests do NOT share food and beverages.


What should people do if they feel sick?
  1. Please do not come to work. 
  2. If people are already at work and feel sick, Metro asks that they please leave the facility and go home. Metro also asks that people notify if they feel sick while at the office. This information is important in the event that Metro has to do contact tracing. 
Who is the point of contact for members if they suddenly feel sick?
  1. Metro support,
Are Metro employees required to take their temperatures every morning?
  1. Yes – this will be taken and the information below must be reviewed & documented daily
    1. Implement mandatory health screening assessment (e.g. questionnaire, temperature check) for employees, contractors, and other visitors, asking about:
      1. COVID-19 symptoms in past 14 days
      2. Positive COVID-19 test in past 14 days, and/or 
      3. Close contact with confirmed or suspected COVID-19 case in past 14 days.
Are Metro members and visitors required to have their temperatures checked?
  1. No, Metro is NOT going to ask members screening questions (such as the ones listed above for employees). 
  2. Temperature screeners will be available for people to use if needed. 
  3. Metro does ask that members and guests use their best judgment about entering our locations. If you answer “yes” to any of the questions above, please stay home. 
Screening scenarios and action to take
  1. If a person has COVID-19 symptoms AND EITHER tests positive for COVID-19 OR did not receive a test, the individual may only return after completing at least 14 days of self-quarantine.
  2. If a person does NOT have COVID-19 symptoms BUT tests positive for COVID-19, the individual may only return after completing at least 14 days of self-quarantine.
  3. If a person has had close contact with a person with COVID-19 for a prolonged period of time AND is symptomatic, the individual should follow the above protocol for a positive case. 
  4. If a person has had close contact with a person with COVID-19 for a prolonged period of time AND is NOT symptomatic, the individual must complete a 14-day self-quarantine
Does Metro have to maintain a contact log?
  1. Yes 
    1. Metro will maintain a log of every person, including workers and visitors, who may have close contact with other individuals at the worksite or area, such that all contacts may be identified, traced and notified in the event a worker is diagnosed with COVID-19.
    2. This contact log will include name, date, phone number, and email address. 
Why is the contact log necessary?
  1. If an employee or visitor was in close contact with others at the office location and tests positive for COVID-19, Metro must immediately notify state and local health departments and cooperate with contact tracing efforts, including notification of potential contacts, such as workers, visitors, and/or customers (if known) who had close contact with the individual, while maintaining confidentiality required by state and federal law and regulations.
What signs are posted around the facilities?
  1. Kitchen sign
  2. Elevator sign 
  3. Door sign 
  4. Conference room sign 
  5. Floor graphics 
  6. Tabletop signs 

Potential Sickness Scenarios

Member suspected or confirmed to have COVID-19
  1. In most cases, Metro does not need to shut down the facility. But Metro does have to close off any areas used for prolonged periods of time by the sick person. Metro will follow best practices advised by the CDC regarding communications and sanitization.
  2. Sick Metro members should follow CDC-recommended steps. Members should not return to the workspace until they have met the criteria to discontinue home isolation and have consulted with a healthcare provider and state or local health department.
What to do if people have traveled to high-risk international areas?
  1. According to the CDC, people should stay home for 14 days from the time they returned home from international travel.
  2. During this 14 day period, people should monitor themselves for symptoms.

Important Resources

  1. COVID-19 Hotline: (585) 753-5555
  2. CDC COVID-19 Site:
  3. NYS COVID-19 Site:
  4. Find a COVID-19 Testing Site: